工人收入、服务质量与企业盈利能力:来自养老院与最低工资改革的证据
Worker Earnings, Service Quality, and Firm Profitability: Evidence from Nursing Homes and Minimum Wage Reforms
Review of Economics and Statistics · 2022 · [{"name": "Krista Ruffini", "affiliation": ["Georgetown University"]}]
中文摘要
摘要 本文考察一线工人收入提高是否会影响员工产出质量。我利用法定最低工资的上调，结合养老院行业中工人、消费者与企业层面的结果进行分析。研究发现，更高的最低工资提高了低工资员工的收入与留任率，并改善了消费者结果，具体表现为检查违规更少、可预防的不良健康状况发生率更低，以及住户死亡率更低。企业通过吸引支付能力更强的消费者并对这些消费者提价，从而维持盈利能力。
Abstract
Abstract This paper examines whether higher earnings for frontline workers affects the quality of employees’ output. I leverage increases in the statutory minimum wage, combined with worker, consumer, and firm outcomes in the nursing home sector. I find that higher minimum wages increase income and retention among low-wage employees and improve consumer outcomes, measured by fewer inspection violations; lower rates of adverse, preventable health conditions; and lower resident mortality. Firms maintain profitability by attracting consumers with a greater ability to pay and increasing prices for these individuals.