Mission Motivation and Public Sector Performance: Experimental Evidence from Pakistan
中文摘要
本文通过一项涉及巴基斯坦社区卫生工作者的随机田野实验，研究公共部门组织能否通过投资于员工的使命激励来提高其工作绩效。研究发现，旨在强化使命激励的培训不仅提高了工作人员在其核心职责——每月入户走访——中的绩效，也提高了他们在走访期间及走访之外执行多项任务时的绩效。这种绩效的全面提升使这些工作人员所服务社区的儿童健康状况得到改善。这些结果凸显了将推广组织使命作为改善低收入国家公共部门绩效之策略的重要性。(JEL C93, I11, J13, J24, L31, M53, O12)
Abstract
This paper studies, through a randomized field experiment involving community health workers in Pakistan, if public sector organizations can improve worker performance by investing in their mission motivation. The findings reveal that training aimed at strengthening mission motivation improves workers' performance in their core responsibility of monthly household visits, as well as in multiple tasks performed during and outside these visits. This holistic improvement in performance leads to improved health outcomes for children in the communities served by these workers. These results highlight the importance of promoting organizational missions as a strategy to improve public sector performance in low-income countries. (JEL C93, I11, J13, J24, L31, M53, O12)