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多层级组织中的激励配置:来自塞拉利昂社区卫生项目的证据

The Allocation of Incentives in Multilayered Organizations: Evidence from a Community Health Program in Sierra Leone
Journal of Political Economy · 2025 · Erika Deserranno、A. Stefano Caria、Philipp Kastrau、Gianmarco León

中文摘要

激励在组织层级之间的配置方式是否会影响组织绩效?在一项针对大型公共卫生组织的实验中,我们发现,医疗服务的提供在很大程度上受到激励如何在一线工作人员与其主管之间配置的影响。与单方面分配相比,在这两个层级之间平均分配激励使健康访视次数提高61%,并且只有这种分配方式才能同时改善卫生服务供给和健康结果。我们提供简化式证据与结构性证据,表明努力互补性与契约摩擦是驱动这些结果的原因,并探讨了其对多层级组织中激励政策最优设计的启示。

Abstract

Does the allocation of incentives across the hierarchy of an organization matter for its performance? In an experiment with a large public health organization, we find that health care provision is highly affected by how incentives are allocated between frontline workers and their supervisors. Sharing incentives equally between these two layers raises health visits by 61% compared with unilateral allocations and uniquely improves health service provision and health outcomes. We provide reduced-form and structural evidence that effort complementarities and contractual frictions drive these results and explore the implications for the optimal design of incentive policies in multilayered organizations.
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