就业服务专员的作用：求职成功、就业质量与增加值的决定因素

中文摘要

我们研究就业服务专员的重要性及其在支持失业求职者方面的作用。利用瑞典求职者依据出生日期被分配给就业服务专员所产生的近似随机变异，我们从多个维度估计就业服务专员的增加值。我们表明，就业服务专员对求职者的失业时长和后续就业质量均具有实质性影响。这些影响还会作用于求职者的长期结果。我们发现，增加值的不同维度之间仅存在较弱的权衡。利用关于就业服务专员和求职者的详细行政数据，我们发现，经验丰富的就业服务专员比经验较少的同行表现更好。就业服务专员的工作策略是决定增加值的重要因素，而依据以往劳动力市场经历对就业服务专员与求职者进行匹配会带来更好的结果。

Abstract

Abstract We study the importance of caseworkers and their role in supporting unemployed job seekers. By exploiting as-if random variation, arising from job seekers in Sweden being assigned to caseworkers based on their date of birth, we estimate caseworker value-added along several dimensions. We show that caseworkers have meaningful effects on both job seekers’ time in unemployment and subsequent job quality. These effects also impact job seekers’ long-run outcomes. We find only weak trade-offs between different dimensions of value added. Leveraging detailed administrative data on both caseworkers and job seekers, we document that experienced caseworkers perform better than their less experienced counterparts. Caseworker work strategies are important in determining value added, and matching caseworkers to job seekers based on previous labor market experiences leads to better outcomes.