在职软技能培训的回报

中文摘要

我们估计，工作场所软技能培训使印度制衣工人的生产率提高了13.5%。当受训者与其他同事共同完成联合工序时，生产率提升更大，这与生产率提升源于团队合作与协作改善的解释一致。此外，在接受处理的生产线上，未接受处理的同事的生产率也有所提高。这些团队合作方面的改善可以替代管理者的关注。尽管接受处理的工人生产率有所提高且晋升概率更高，但其工资或留任率均未受到影响，这与该劳动力市场中存在摩擦的情形一致。因此，企业的净回报很高：项目结束8个月后达到256%。

Abstract

We estimate productivity gains of 13.5% from workplace soft skills training among Indian garment workers. Productivity gains are greater when trainees work on joint operations alongside other coworkers, consistent with gains being driven by improved teamwork and collaboration. Furthermore, untreated coworkers on the treated production lines also show increased productivity. These improvements in the teamwork substitute for managerial attention. Despite productivity gains and higher promotion probabilities among treated workers, there are no effects on wages or retention, consistent with frictions in this labor market. Consequently, the net return to the firm was large: 256% 8 months after program completion.