Abstract
We conduct an audit study in Ghana, Mexico and Peru to assess whether mandated disclosures are enforced and whether products offered meet the needs of low-income customers. Trained auditors visited financial institutions seeking credit and savings products. We find that staff only provides cost information when asked, disclosing less than a third of the total cost voluntarily. With this limited information, the advantages to comparison shopping are small. In addition, clients are rarely offered the least costly product.